Customer Service Executive (Hybrid)

About the role

We are looking for a Customer Service Executive to join our Helpdesk team in Reading. The role is hybrid, with two days per week in the office and three days remote, and involves handling customer requests, logging incidents and ensuring they reach the right internal teams.

Key responsibilities

• Respond to incoming customer requests and queries.
• Log, update and close incidents in the ticketing system.
• Verify whether equipment or solutions are covered by a support contract and advise customers.
• Liaise with suppliers, couriers, engineers, logistics and technical support consultants.
• Produce regular reports as required.
• Coordinate the return of equipment to repair centres.

Required profile

• Well‑organised with a methodical approach to administration.
• Previous experience in a customer‑service environment (retail, reception, hospitality, etc.).
• Strong attention to detail.
• Excellent communication skills.
• Familiarity with Microsoft Word, Excel and Outlook.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Clear career progression within a global company.
• 25 days holiday plus bank holidays.
• Private health care, pension scheme, income protection and life assurance.
• Cycle‑to‑work scheme.