Customer Service Executive

About the role

The Customer Service Executive will act as the first point of contact for clients of a respected telecoms provider, delivering a seamless experience across enquiries, orders and ongoing account support. This office‑based position blends customer service, coordination and relationship management in a fast‑moving environment.

Key responsibilities

• Handle inbound customer enquiries via phone and email.
• Manage and resolve queries related to telecom services, billing and accounts.
• Support customers through onboarding and installation processes.
• Liaise with technical, sales and operations teams to resolve issues efficiently.
• Maintain accurate records in CRM systems.
• Proactively follow up with customers to ensure satisfaction and retention.
• Identify opportunities to upsell or introduce additional services where appropriate.

Required profile

• Confident, organised professional who thrives in a fast‑paced, office environment.
• Previous experience in a customer service, advisory or account support role.
• Strong communication skills and ability to build rapport quickly.
• Proactive, solutions‑focused approach to problem‑solving.
• Attention to detail and strong organisational abilities.
• Team‑oriented mindset with willingness to support colleagues.

Required skills

• Experience using CRM systems.

What we offer

• Salary between £28,000 and £32,000 per year, dependent on experience.
• Clear progression path into Account Management or senior customer roles.
• Supportive, team‑oriented office environment.
• Full product and systems training.
• 25 days holiday plus bank holidays, company pension scheme and on‑site parking.