Customer Service Executive – Yeovil

About the role

We are looking for a motivated Customer Service Executive to join a growing business in Yeovil. You will be the first point of contact for customers, helping them navigate ordering processes and resolve any issues they encounter.

Key responsibilities

• Provide guidance to customers on ordering procedures and account management.
• Manage a wide range of queries, including delivery issues, claims, invoice queries and account updates.
• Process orders, renewals and cancellations accurately and within agreed timeframes.
• Build strong relationships with customers and suppliers to support effective service delivery.
• Deliver a proactive, high‑quality service to a portfolio of customers, ensuring excellent satisfaction levels.
• Maintain accurate system records and complete updates promptly.
• Produce reports and attend review meetings as required.
• Work closely with internal teams to support overall service delivery and identify process‑improvement opportunities.

Required profile

• Previous experience in a customer service or client‑facing role.
• Excellent written and verbal communication skills.
• Strong organisational and time‑management abilities.
• Proactive, solutions‑focused attitude.
• Positive, team‑oriented mindset.

Required skills

• Microsoft Office

What we offer

• Full‑time permanent position, Monday‑Friday 9:00‑17:00.
• Competitive salary up to £28,000 per annum.
• Supportive and collaborative work environment.
• Opportunities for professional development and career progression.