Customer Service & Fulfilment Assistant

About the role

We are looking for a motivated and enthusiastic individual to join our friendly SME in Moreton-in-Marsh. This entry‑level position combines order fulfilment duties with front‑line customer service, offering a solid foundation for future growth.

Key responsibilities

• Extract and process orders from the fulfilment system.
• Identify and resolve order errors, print assets, and assemble welcome packs.
• Pack and dispatch orders accurately and on time.
• Respond to customer enquiries via phone and email.
• Manage digital communication channels and log customer issues.
• Collaborate with team members to discuss and resolve service problems.

Required profile

• Enthusiastic, hard‑working and eager to learn.
• Strong written and spoken English with good punctuation.
• Ability to work independently and as part of a team.
• Attention to detail and organisational skills.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).

What we offer

• Full‑time onsite role, Monday‑Friday 9 am‑5 pm (35 hours/week).
• Competitive salary £23,000‑£24,000 per year.
• Opportunities for development and progression within the company.
• Supportive team environment.