Customer Service Manager – Leisure & Sports Centre

About the role

Join a leading leisure centre in Swanley as the Customer Service Manager, where you will be the welcoming face of the facility and lead a team dedicated to delivering exceptional service to members and visitors.

Key responsibilities

• Lead and motivate a front‑of‑house team to provide a brilliant first impression.
• Handle enquiries across phone, email and face‑to‑face channels with a friendly, professional approach.
• Promote memberships, activities and events to increase engagement and repeat visits.
• Maintain a clean, organised reception and office environment.
• Ensure the security of customer data and the integrity of financial transactions.
• Uphold health and safety standards to create a safe environment for customers and staff.
• Deliver ongoing training to keep the team informed and skilled.
• Support wider business operations as needed.

Required profile

• No formal qualifications required, but excellent communication skills and a welcoming attitude are essential.
• Demonstrable experience within leisure‑industry operations is preferred.
• Strong leadership potential and a commitment to delivering high‑quality service.

Required skills

What we offer

• Competitive salary of £29,500 per year.
• Supportive environment where dedication and enthusiasm are recognised.
• Opportunities for career development within a vibrant community setting.