Customer Service Officer – Housing Association

About the role

This temporary position supports a housing association in Bristol by acting as the first point of contact for tenants and customers. You will deliver a full end‑to‑end service across phone, email, social media and face‑to‑face interactions, helping to resolve enquiries quickly and professionally.

Key responsibilities

• Provide courteous, customer‑focused service in line with organisational values.
• Answer enquiries related to repairs, tenancy, rent accounts and estate management.
• Log and prioritise repair requests, ensuring accurate instructions are sent to contractors.
• Liaise with internal teams and external contractors to resolve issues.
• Handle sensitive or difficult situations calmly and escalate safeguarding concerns when needed.
• Maintain up‑to‑date records in the customer management system.
• Support performance targets such as call quality and customer satisfaction.

Required profile

• Previous experience in a customer‑facing environment, preferably within social housing or repairs.
• Strong communication and administrative abilities.
• Ability to manage multiple tasks, stay organised and remain calm under pressure.
• Understanding of GDPR and handling of confidential information.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Supportive, collaborative team environment.
• Training and development opportunities.
• Varied and rewarding workload.
• Inclusive working culture.