Customer Service Operations Coordinator

About the role

We are looking for a Customer Service Operations Coordinator to support our fast‑growing client in Harrow. You will combine customer‑service experience with strong administrative and analytical abilities to help deliver a high‑quality facilities service.

Key responsibilities

• Analyse operational data, monitor expenditure and identify trends to improve service performance.
• Produce accurate reports on service metrics, costs and resource utilisation.
• Coordinate repairs, scheduling and maintenance activities across plumbing, heating, M&E and other building services.
• Support contract administration and liaise with internal teams, contractors and customers.
• Identify process improvement opportunities and drive continuous improvement initiatives.
• Participate in an on‑call rota (one week in every four weeks).

Required profile

• Experience in customer service/help‑desk, repairs administration, facilities management or related areas.
• Highly organised with the ability to manage multiple priorities.
• Strong analytical mindset and proactive problem‑solving approach.
• Excellent written and verbal communication skills.

Required skills

• Microsoft Excel (advanced reporting and data analysis).

What we offer

• Competitive salary of £29,000‑£30,000 per year plus a call‑out bonus.
• Hybrid working model after a qualifying period (3 days office, 2 days home).
• Opportunities for progression as the company expands over the next 12‑24 months.