Customer Service & Planner Administrator

About the role

We are seeking a motivated Customer Service/Planner Administrator to join a growing, family‑feel company in Bicester. The role is office‑based, Monday to Friday, and involves supporting both internal teams and external clients through efficient communication and planning.

Key responsibilities

• Answer phone calls confidently for internal and external stakeholders.
• Manage a busy shared inbox alongside a personal inbox, responding promptly to client queries and emails.
• Schedule and allocate work to internal engineers and subcontractors, ensuring timely delivery.
• Prioritise tasks to meet client‑defined Service Level Agreements.
• Maintain and update the in‑house system with accurate information.
• Raise daily jobs and purchase orders.
• Collaborate with colleagues, account managers, engineers and clients to complete daily tasks.

Required profile

• Own transportation for commuting to the village location.
• Strong organisational and time‑management abilities.
• Excellent verbal communication on the phone with both technical and non‑technical parties.
• Clear written communication for email correspondence.
• Ability to convey technical information in an understandable way.
• Professional relationship‑building skills with team members and clients.
• Attention to detail and a collaborative mindset.

Required skills

What we offer

• Competitive salary of £29,000‑£32,000 per year.
• Supportive, team‑focused culture within a small, growing company.
• Office‑based role in a pleasant village setting near Bicester.
• Convenient commuting options from Thame, Haddenham, Bicester and Aylesbury.