Customer Service & Quality Manager

About the role

Our client, a specialist services organisation in the regulated technical sector, is seeking a Customer Service & Quality Manager for its Bridport office. The role combines responsibility for maintaining accredited quality management systems with delivering exceptional customer service and supporting day‑to‑day operations.

Key responsibilities

• Act as the primary contact for customers, ensuring requirements are understood and delivered efficiently.
• Coordinate across engineering, operations and administration to align customer expectations with operational capability.
• Maintain and support accredited quality management systems, including internal and external audits.
• Review documentation, records and outputs to ensure compliance with industry standards and regulations.
• Develop and keep up‑to‑date SOPs, work instructions and controlled documentation.
• Promote a culture of continuous improvement, quality and compliance.
• Monitor workflows, identify improvement opportunities and support day‑to‑day operational priorities.

Required profile

• Experience in a regulated, technical, engineering or manufacturing environment.
• Proven ability to balance quality assurance, operational support and customer engagement.
• Strong organisational and communication skills.
• Attention to detail and commitment to audit readiness.

Required skills

• Quality Management Systems (e.g., ISO 9001)
• Audit coordination (internal and external)
• Regulatory compliance
• Customer service coordination