Customer Service Representative

About the role

MSite is seeking a Customer Service Representative to join its Liverpool team on a full‑time, permanent basis. You will be the first point of contact for customers using MSite’s digital identity platform, delivering professional support and ensuring a smooth experience.

Key responsibilities

• Handle inbound enquiries, service requests and technical issues via phone, email or chat.
• Guide customers on using the MSite platform and troubleshoot first‑line problems.
• Log, track and manage support tickets, ensuring incidents are resolved within agreed SLAs.
• Collaborate with internal teams to hand over cases and maintain ownership until resolution.
• Gather relevant information to accurately document incidents and support actions.

Required profile

• Strong organisational abilities and attention to detail.
• Ability to prioritise tasks in a fast‑paced environment.
• Excellent communication skills and a customer‑focused mindset.
• Commitment to teamwork and building strong relationships with clients and colleagues.

Required skills

What we offer

• Opportunity to contribute to digital transformation in the construction sector.
• Inclusive, diverse workplace with equal‑opportunity policies.
• Professional growth within a fast‑growing technology brand.