Customer Service Representative

About the role

We are seeking a professional and organised Customer Service Representative to join our client’s office‑based team in Didcot. This full‑time, permanent position involves handling customer enquiries, processing orders and supporting day‑to‑day business operations.

Key responsibilities

• Respond to customer enquiries via telephone and email in a professional manner.
• Process customer orders and maintain accurate records.
• Use internal systems and Microsoft Excel to manage data, reports and spreadsheets.
• Liaise with internal departments to resolve queries efficiently.
• Update and maintain customer information ensuring high standards of service.

Required profile

• Previous experience working in an office environment (essential).
• Strong communication and organisational abilities.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Professional, reliable and well‑presented.

Required skills

• Microsoft Excel

What we offer

• Competitive salary of £28,000‑£30,000 per annum.
• Standard Monday‑Friday hours, 09:00‑17:00.
• Fully office‑based role in a friendly, professional environment.
• Opportunities for development and learning.