Customer Service Representative – Swindon

About the role

R3vamp Limited is looking for a dedicated Customer Service Representative to join its Swindon team. You will act as the first point of contact for customers, handling queries across phone, email and live chat while ensuring issues are resolved quickly, fairly and in line with regulatory standards.

Key responsibilities

• Provide high‑quality support via phone, email, live chat and written correspondence.
• Conduct fact‑finding, gather evidence and make evidence‑based decisions.
• Maintain accurate records of interactions, complaints and outcomes.
• Collaborate with internal teams to resolve issues and prevent repeat complaints.
• Signpost customers to specialised internal teams or external organisations when needed.
• Identify trends and suggest process improvements.
• Handle sensitive conversations with empathy, patience and safeguarding awareness.

Required profile

• Strong background in customer service, preferably in a regulated environment.
• Experience in complaints handling, dispute resolution or escalations.
• Excellent written and verbal communication skills.
• Ability to make fair, evidence‑based decisions and solve problems.
• Awareness of vulnerability frameworks and safeguarding principles.

Required skills

• Experience using CRM or case‑management systems.