Customer Service Specialist

About the role

The Customer Service Specialist will report to the Operations Manager and provide high‑quality support to customers, regional sales managers and project teams. Working in a fast‑paced operational hub, you will manage orders, shipping and invoicing across the UK, Europe and the Middle East.

Key responsibilities

• Process end‑to‑end sales orders, including project‑related orders, from receipt through invoicing and reporting.
• Coordinate purchasing, customer repairs, logistics and shipping, ensuring revenue recognition and compliance with internal policies.
• Provide regular order status updates to customers and meet agreed service levels.
• Handle technical and product queries in partnership with internal experts.
• Collaborate with internal departments and external vendors to meet delivery expectations.
• Prepare and supply customer documentation such as certificates, manuals and datasheets.
• Respond to enquiries via phone, email and virtual platforms, and manage shared service inboxes.
• Support stock control activities, including stock takes and discrepancy investigations.
• Liaise with finance and commercial teams to set up and maintain customer accounts, assist with invoice queries and audit support.
• Maintain and update customer portals, uploading documentation and tracking deliveries.

Required profile

• Strong customer‑service focus with a commitment to quality.
• Excellent written and verbal communication skills.
• High numerical accuracy and attention to detail.
• Organised, able to prioritise multiple tasks and work both independently and as part of a team.
• Positive, proactive and enthusiastic attitude; adaptable to changing priorities and able to stay calm under pressure.

Required skills

• Proficiency with Microsoft Office applications.