Customer Service Specialist

About the role

We are seeking a motivated Customer Service Specialist to join our team in Hayes. The role is office‑based, full‑time, and runs for an initial 12‑month fixed term with the possibility of extension.

Key responsibilities

• Serve as the primary operational point of contact for assigned customers, ensuring timely and professional communication.
• Develop and maintain day‑to‑day relationships with customers, preparing status reports and organising meetings.
• Coordinate customer‑facing activities throughout the event lifecycle, working closely with Event Managers, Production, Engineering, Supply Chain and Logistics.
• Manage customer communications related to quotations, cost estimates and invoices, adhering to agreed standards.
• Handle complaints, warranty claims and quality investigations, supporting cross‑functional resolution efforts.
• Capture recurring issues and lessons learned to feed continuous‑improvement initiatives.

Required profile

• Excellent verbal and written communication skills.
• Strong organisational ability and attention to detail.
• Proactive attitude with the capacity to work under pressure and meet deadlines.
• Availability to work on‑site in Hayes five days a week, 8:30 am–4:30 pm.

Required skills