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This job expired on 29/09/2026. It no longer accepts applications.
Customer Service Specialist
Directions Recruitment Specialists · Hayes
Job description
About the role
We are seeking a motivated Customer Service Specialist to join our team in Hayes. The role is office‑based, full‑time, and runs for an initial 12‑month fixed term with the possibility of extension.
Key responsibilities
- Serve as the primary operational point of contact for assigned customers, ensuring timely and professional communication.
- Develop and maintain day‑to‑day relationships with customers, preparing status reports and organising meetings.
- Coordinate customer‑facing activities throughout the event lifecycle, working closely with Event Managers, Production, Engineering, Supply Chain and Logistics.
- Manage customer communications related to quotations, cost estimates and invoices, adhering to agreed standards.
- Handle complaints, warranty claims and quality investigations, supporting cross‑functional resolution efforts.
- Capture recurring issues and lessons learned to feed continuous‑improvement initiatives.
Required profile
- Excellent verbal and written communication skills.
- Strong organisational ability and attention to detail.
- Proactive attitude with the capacity to work under pressure and meet deadlines.
- Availability to work on‑site in Hayes five days a week, 8:30 am–4:30 pm.
Required skills
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Directions Recruitment Specialists
Hayes
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