Customer Service Specialist

About the role

Layka Connect is looking for a Customer Service Specialist to be the front‑line contact for customers, partners and internal teams. You will ensure that service standards are met, deliveries are on schedule and any issues are resolved quickly and professionally.

Key responsibilities

• Communicate promptly with customers, partners and internal departments via email and telephone.
• Monitor delivery progress and ensure timelines are met.
• Proactively solve problems for customers and colleagues when issues arise.
• Handle credit management queries as required.
• Perform general day‑to‑day administrative duties.

Required profile

• Customer‑focused with a dedication to meeting client needs.
• Ability to stay positive under pressure and re‑prioritise workload.
• Reliable, multitasking and strong problem‑solving capabilities.
• High attention to detail, accuracy and numeracy.
• Excellent verbal and written communication with a courteous telephone manner.

Required skills

• Knowledge of the freight transport industry.
• Strong IT proficiency and ability to learn new systems quickly.

What we offer

• Salary up to £30,000 per year, dependent on experience.
• 25 days holiday.
• Cycling scheme.
• Opportunity to work within an innovative logistics environment.