Customer Services Administrator – Service Support (Hybrid)

About the role

The Customer Services Administrator (Service Support) will be the first point of contact for residents reporting property repair issues. Working in a hybrid model (two days in the Havant office and three days remote), you will help maintain smooth service delivery and contribute to continuous improvement of the customer experience.

Key responsibilities

• Take ownership of repair enquiries, ensuring swift and effective resolutions.
• Collaborate with trades, contractors and internal teams to proactively solve issues.
• Support the resolution of complaints and contribute to fair outcomes.
• Maintain clear, accurate records to enable insight and efficiency.
• Manage shared inboxes with speed and precision to ensure seamless communication.

Required profile

• Strong organisational and administrative abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• A passion for delivering great customer service.
• Suitable for an energetic individual starting a career in housing.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• A collaborative, values‑driven team environment.
• Opportunities to grow and develop your career within Hyde.
• Supportive workplace that values employee wellbeing and development.
• Commitment to diversity, inclusion and accessibility.