Customer Services Advisor

About the role

This permanent, full‑time position supports the patient experience and growth of private healthcare services at Nuffield Health Bristol Hospital. You will be the first point of contact for patients, consultants, GPs and medical secretaries, delivering professional, conversion‑focused service across phone, email and face‑to‑face interactions.

Key responsibilities

• Provide tailored advice on consultants, specialties and pricing, guiding patients to appropriate appointments.
• Manage self‑pay and private medical insurance patient journeys from enquiry to booking and follow‑up.
• Produce accurate quotations, discuss options and support price matching where appropriate.
• Use CRM systems (e.g., Salesforce) to track, follow up and convert enquiries into confirmed bookings.
• Book, amend and optimise appointments to maximise clinic utilisation.
• Support referral and admission processes in collaboration with consultants and medical secretaries.
• Build and maintain relationships with internal and external stakeholders, including GP and consultant referrals.
• Contribute to KPI tracking, sales performance and local marketing initiatives.

Required profile

• Confident, engaging communicator with a strong customer‑focused and results‑driven attitude.
• Proven ability to convert enquiries into bookings and proactively follow up opportunities.
• Excellent organisational, administrative and IT skills with high attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience in a customer‑facing or target‑driven role; healthcare experience is desirable.
• Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration is a plus.

Required skills

• Experience with CRM systems, preferably Salesforce.

What we offer

• Free gym membership across Fitness & Wellbeing clubs.
• Lifestyle and financial wellbeing benefits.
• Training and career development opportunities.