Customer Services Coordinator

About the role

The Customer Services Coordinator will be the first point of contact for clients, ensuring a high‑quality experience by handling enquiries efficiently and professionally. Working closely with the Customer Services Manager, the role supports day‑to‑day operations and helps maintain smooth communication across internal teams and external partners.

Key responsibilities

• Answer customer calls and queries, providing accurate information and timely updates.
• Maintain detailed records of all customer interactions.
• Assist the Customer Services Manager with routine administrative tasks.
• Manage customer expectations and deliver clear progress reports.
• Coordinate technician schedules and prepare work instructions.
• Liaise with internal departments, subcontractors and suppliers.
• Monitor work progress to ensure customer satisfaction.

Required profile

• Strong communication and customer‑service abilities.
• Excellent organisational and time‑management skills.
• Ability to work under pressure and meet deadlines.

Required skills

• Experience using Dynamics 365 software.

What we offer

• Hybrid working arrangement (North Bristol office and remote).
• 37.5 hours per week.
• Competitive hourly rate of £14.62.