Customer Services Executive

About the role

We are looking for a motivated Customer Services Executive to join our growing team in Colnbrook. You will be the first point of contact for customers, delivering a best‑in‑class experience across phone, email and online channels.

Key responsibilities

• Handle inbound customer queries, bookings and complaints via phone, email and web.
• Proactively resolve issues for both internal and external customers.
• Meet daily targets set by the Customer Service Manager.
• Track and chase delivery reports to keep clients informed.
• Perform general administrative duties, including shipment receipt and processing.
• Support fulfilment projects and assist with logistics operations.

Required profile

• Excellent interpersonal and active listening skills.
• Clear communication with a strong command of English.
• High attention to detail and strong organisational abilities.
• Team‑player who can work well under pressure and manage own workload.
• Confident telephone manner and personable, empathetic approach.

Required skills

• Computer literacy.

What we offer

• Salary between £26,000 and £29,000 per year, dependent on experience.
• 25 days holiday plus bank holidays and two additional days over Christmas.
• Full‑time position on a rota schedule.