Customer Services Manager

About the role

Our client is seeking an experienced Customer Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient‑centred services, an outstanding patient and customer experience, and operational excellence. The role combines people leadership, process improvement, stakeholder management, and day‑to‑day operational oversight within a fast‑paced healthcare environment.

Key responsibilities

• Lead, motivate and develop a high‑performing healthcare customer service team.
• Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care.
• Manage resource planning, team schedules, and workload distribution to support effective service delivery.
• Build strong relationships with clinical professionals, external partners, and key stakeholders.
• Drive continuous service improvements through feedback, performance monitoring, and process optimisation.
• Ensure accurate patient record management and compliance with healthcare regulations and data protection requirements.
• Support onboarding of new healthcare professionals and operational growth initiatives.
• Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.

Required profile

• Previous experience in an Operations Manager, Office Manager, Practice Manager, or senior administration leadership role.
• Demonstrable experience within a healthcare, medical, clinical, or regulated environment.
• Proven experience leading, developing, and managing teams.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills, working effectively alongside clinical and non‑clinical teams.
• Proactive, solutions‑focused approach with excellent attention to detail.

Required skills

• Microsoft Office
• Healthcare management systems