Customer Services & Sales Support Executive

About the role

We are seeking a highly organised, self‑motivated professional to join a small, close‑knit team as a Customer Services & Sales Support Executive. This office‑based position offers a varied workload, direct customer interaction and the chance to support a busy sales team while enjoying flexible hours.

Key responsibilities

• Act as the first point of contact for customer enquiries by phone and email.
• Process customer enquiries and quotations accurately and efficiently.
• Support the sales team with administration, order tracking and follow‑ups.
• Maintain and update customer records and the CRM system.
• Liaise with suppliers and internal teams to ensure timely order fulfilment.
• Handle and resolve customer queries promptly and professionally.
• Assist with general office administration as required.
• Identify opportunities to support ongoing sales and customer retention.

Required profile

• Highly organised with excellent attention to detail.
• Self‑motivated and able to manage own workload.
• Confident communicator comfortable dealing directly with customers.
• Ability to prioritise and multitask in a fast‑paced office environment.
• Team player happy to get stuck in wherever needed.
• Previous experience in customer service, sales support or office administration is desirable.

Required skills

• CRM systems
• Spreadsheets

What we offer

• Friendly, supportive small business environment where initiative is valued.
• Real ownership of your role with visible impact.
• Flexible working across a minimum of four days per week.
• Potential to start on a temporary‑to‑permanent basis or move straight into a permanent position.