Customer Solutions Advisor – 12‑Month Fixed‑Term

About the role

As a Customer Solutions Advisor you will be the primary point of contact for prospective learners, guiding them from initial enquiry through programme selection, eligibility checks and onboarding. Working remotely from the UK with occasional visits to our London office, you will manage multiple learner journeys while meeting fixed cohort deadlines.

Key responsibilities

• Lead consultative conversations to assess learner goals and programme suitability.
• Support learners through application completion, employer approval and onboarding.
• Maintain high‑volume learner interactions via calls, video meetings and email.
• Manage learner pipelines in HubSpot CRM, ensuring accurate logging of activity and outcomes.
• Collaborate with Sales, Admissions, Operations and Delivery teams to ensure smooth handovers.
• Identify and escalate risks or blockers in learner journeys.
• Contribute to continuous improvement of onboarding processes and systems.

Required profile

• Proven experience in a customer‑facing, consultative role.
• Strong organisational skills and ability to handle multiple priorities.
• Excellent communication skills with a learner‑first mindset.
• Comfortable working remotely and managing occasional travel to London.

Required skills

• HubSpot CRM

What we offer

• 12‑month fixed‑term contract with competitive salary based on experience.
• Remote‑first work environment with flexible hours.
• Opportunity to shape the learner experience in a fast‑growing education tech company.