Customer Success Associate – Climate Tech & Sustainability

About the role

Join an innovative climate‑tech company dedicated to accelerating the transition to a greener future. As a Customer Success Associate you will support customers throughout their journey, ensuring a seamless experience while contributing to the company’s mission of reducing carbon emissions.

Key responsibilities

• Manage day‑to‑day customer interactions and resolve queries promptly.
• Handle escalations and act as the trusted point of contact for customers.
• Gather and analyse customer feedback to drive continuous improvement.
• Identify opportunities to optimise processes and enhance customer outcomes.
• Collaborate with internal teams to ensure smooth onboarding and adoption.

Required profile

• Genuine passion for sustainability, climate technology and environmental impact.
• Strong analytical mindset with the ability to turn data into actionable insights.
• Highly organised, detail‑oriented and able to juggle multiple priorities in a fast‑paced environment.
• Proactive problem‑solver who enjoys improving customer journeys.
• Experience in customer success, customer experience, operations or a similar role.

Required skills

• Comfortable using CRM systems and technology‑enabled workflows.