Customer Success Manager

About the role

We are looking for a Customer Success Manager to join a fast‑growing HR technology business in London. You will act as the trusted advisor for a portfolio of B2B clients, guiding them from onboarding through renewal and helping them extract maximum value from the platform.

Key responsibilities

• Manage customer relationships from onboarding through to renewal.
• Deliver successful onboarding and implementation for new customers.
• Drive platform adoption and maximise customer engagement.
• Monitor customer health, usage and satisfaction.
• Identify renewal, upsell and cross‑sell opportunities.
• Conduct regular business reviews and customer meetings.
• Proactively resolve issues to reduce churn risk.
• Share customer feedback to influence product improvements.
• Collaborate with Sales, Support, Product and Operations teams to deliver an exceptional experience.

Required profile

• Proven experience in Customer Success, Account Management or Client Relationship roles.
• Experience managing B2B customer relationships.
• Strong commercial mindset with ability to identify growth opportunities.
• Passion for building long‑term client partnerships.
• Ability to work cross‑functionally with sales, product and support teams.
• Excellent communication and relationship‑building skills.

Required skills

What we offer

• Salary £38,000–£50,000 per year.
• Quarterly bonus.
• Share options.
• Hybrid working (4 days in the office, London SE1).
• Flexible start date.
• Opportunity to influence product development and grow your career in a scaling tech business.