Customer Supply Chain Analyst – Operations Team

About the role

As a Customer Supply Chain Analyst in the Operations Team of SC Johnson's EMEA Shared Service Centre, you will support order management across multiple European countries, applying Lean methodology and automation to improve service quality.

Key responsibilities

• Utilise the AI Robot tool to maximise case fill rate.
• Collaborate with the Customer Supply Chain team, Marketing, local country teams and managers to deliver outstanding service.
• Process sample and broker orders following strict procedures and manage truck overflows per country‑specific guidelines.
• Identify and implement automation opportunities using SAP scripting and other tools.
• Create accurate monthly metrics and drive capacity improvements through simplification and standardisation.

Required profile

• Advanced Excel proficiency.
• Strong numeracy, analytical mindset and root‑cause analysis capability.
• Fluency in an EU language (German, French, Dutch or Italian preferred).
• Excellent communication, initiative, prioritisation and adaptability.
• Ability to work under pressure, across multiple countries and as a proactive team player.

Required skills

• Excel (advanced)
• SAP scripting technology
• AI Robot tool
• Automation tools

What we offer

• Competitive pay with profit‑share.
• Flexible start/finish times and a 4.5‑day work week.
• 33 days annual leave including public holidays.
• Pension, life cover and health insurance.
• Free parking, shuttle bus, EV charging.
• Newly refurbished gym, free classes and a spin studio.