Customer Support Administrator

About the role

We are seeking a Customer Support Administrator to join a friendly, collaborative team in Whyteleafe. The role involves providing high‑quality support to customers while handling a range of administrative tasks in a fast‑paced office environment.

Key responsibilities

• Prepare customer quotations and documentation using internal systems.
• Maintain accurate records and update the CRM database.
• Support the wider team with administrative tasks and customer follow‑ups.
• Assist with customer account queries and deliver excellent service.
• Manage internal reports and stock/offer information.
• Handle incoming calls and email enquiries professionally.
• Stay up to date with internal updates and product information.
• Provide general day‑to‑day administrative support to the team.

Required profile

• Minimum GCSE Grade 4/C in Maths and English.
• Excellent attention to detail and organisational skills.
• Confident written and verbal communication.
• Professional and friendly telephone manner.
• Positive, proactive attitude and willingness to learn.
• Enjoys working within a supportive team environment.

Required skills

• Microsoft Office
• CRM systems

What we offer

• Salary: £20,593 – £24,123 per year.
• 36.5‑hour week, Monday‑Friday, fully office‑based.
• 20 days holiday plus Bank Holidays.
• People’s Pension, free parking, and training opportunities.
• Modern onsite amenities and a supportive work environment.