Customer Support Administrator (Part‑Time)

About the role

We are looking for a part‑time Customer Support Administrator to join a small, dynamic support team in Swindon. Working Tuesday to Thursday, you will be the first point of contact for customers and the field sales team, handling enquiries and processing orders.

Key responsibilities

• Process customer orders received via email and phone quickly and accurately.
• Provide product support, suggest solutions and enhance the overall customer experience.
• Resolve enquiries and complaints efficiently, coordinating with relevant departments.
• Maintain up‑to‑date customer accounts and records.
• Contact customers regarding outstanding payments and purchase orders to avoid delays.
• Meet KPIs and contribute to team performance targets.

Required profile

• Strong verbal and written communication skills.
• Excellent attention to detail and organisational ability.
• Ability to work well within a team and multitask.
• Problem‑solving mindset and willingness to learn product knowledge.

Required skills

• Proficiency with CRM tools.
• Experience using Microsoft Outlook (and other Microsoft Office packages).

What we offer

• Annual performance and attendance bonuses.
• Employee Benefit Scheme and private health cover after probation.
• Company pension contribution of 6%.
• 15 days holiday plus bank holidays, extra birthday holiday.
• Salary‑sacrifice schemes and a closed Christmas period.