Customer Support Agent – Temporary (6 weeks)

About the role

We are looking for a Customer Support Agent to join a public sector organisation in central and north‑central Bristol for a six‑week summer assignment. Working Monday to Friday from 08:30 to 16:30, you will handle inbound calls and email enquiries, providing accurate information and personalised assistance.

Key responsibilities

• Answer telephone and email enquiries from the public, delivering clear and courteous advice.
• Log all interactions accurately in the organisation’s CRM system.
• Escalate complex or specialist queries to the appropriate internal teams.
• Collaborate with other departments to resolve issues efficiently.
• Prioritise workload in line with service demand during both busy and quiet periods.

Required profile

• Previous experience in a call‑centre, customer service or student support role.
• Excellent verbal and written communication skills.
• Strong organisational and time‑management abilities.
• Professional, empathetic approach with a clear understanding of confidentiality.

Required skills

• Proficiency with CRM software.
• Good IT literacy and the ability to learn new systems quickly.

What we offer

• Competitive hourly rate of £13‑£17.
• Full‑time onsite placement within a supportive team.
• Opportunity to gain experience in a public sector environment.