Customer Support Associate – Climate Tech (London)

About the role

We are seeking a Customer Support Associate who is passionate about sustainability and climate technology. In this role you will help our customers navigate our solutions, ensuring a smooth and high‑quality experience while contributing to our mission of reducing carbon emissions.

Key responsibilities

• Manage day‑to‑day customer interactions via email, chat and phone.
• Resolve queries, handle escalations and provide timely solutions.
• Gather and analyse customer feedback to identify improvement opportunities.
• Collaborate with internal teams to streamline processes and enhance the customer journey.

Required profile

• Genuine passion for sustainability, climate tech and environmental impact.
• Proven ability to deliver exceptional customer service and build trusted relationships.
• Strong analytical mindset with attention to detail.
• Highly organised, able to juggle multiple priorities in a fast‑paced environment.
• Experience in customer success, experience, operations or a similar role.

Required skills

• Proficiency with CRM systems.

What we offer

• Opportunity to work for a purpose‑driven climate tech company.
• Competitive salary range of £32,000‑£35,000 per year.
• Collaborative and mission‑focused team environment.