Customer Support Complaints Executive – Remote (UK)

About the role

As a Customer Support Complaints Executive you will manage customer complaints from initial receipt through to resolution, ensuring fair and consistent handling in line with regulatory requirements. You will work in a fast‑paced fintech environment, investigating concerns, identifying root causes and delivering clear, empathetic responses.

Key responsibilities

• Manage a portfolio of customer complaints from allocation to resolution.
• Review and understand each complaint, ensuring all points are accurately identified.
• Investigate concerns, determine root causes and assess customer impact.
• Provide clear, accurate and empathetic responses to customers.
• Ensure compliance with regulatory obligations and internal policies.
• Balance customer outcomes with commercial considerations.

Required profile

• Strong attention to detail.
• Ability to balance regulatory, commercial and customer‑centric priorities.
• Comfortable working with financial products and digital platforms.
• Adaptable to evolving processes in a fintech setting.

Required skills

What we offer

• Opportunity to work remotely within the UK.
• Experience in a dynamic fintech environment.
• Supportive team focused on customer wealth building.