Customer Supporter – Part‑time (St Helens)

About the role

Join Sanctuary Group’s vibrant retirement community in St Helens as a Customer Supporter. You will be the welcoming face of the site, helping residents feel valued and connected while delivering front‑of‑house support on a part‑time basis.

Key responsibilities

• Greet residents and visitors, providing courteous front‑of‑house reception.
• Design and lead individual or group activities that reflect residents’ interests and promote wellbeing.
• Encourage residents to engage with the local community and maintain independence.
• Promote, review and adapt activities to help residents achieve personal goals.
• Work flexibly, including occasional weekends, to ensure consistent support.

Required profile

• Strong interpersonal and customer‑care abilities.
• Confidence in prioritising tasks and meeting deadlines.
• Willingness to work towards or hold an NVQ Level 2 in Health and Social Care.
• Flexible approach to weekend working.

Required skills

• Basic knowledge of Microsoft Word.
• Basic knowledge of Microsoft Excel.

What we offer

• Competitive hourly rate of £13.23.
• 15 hours per week with a supportive, inclusive team culture.
• Training, tools and encouragement to develop your potential.
• Opportunity to make a meaningful difference in residents’ everyday lives.