Data Insights & Business Intelligence Analyst

About the role

This position supports SLS operations in central Bristol by producing and analysing management information, ensuring performance aligns with strategy and regulatory requirements. Reporting to the Senior Operational Governance and Continuous Improvement Manager, the role blends data‑led insight, resource and financial forecasting, and process optimisation to aid strategic decision‑making and continuous improvement.

Key responsibilities

• Prepare internal and external management information reports and submit them on time with accuracy.
• Analyse MI and provide clear, actionable commentary for teams and stakeholders.
• Prepare papers and supporting analysis for governance committees.
• Work with Operations and Customer Contact teams to develop FTE forecasts and resource plans.
• Monitor, track and forecast departmental performance against budgets, producing related financial reports.
• Identify process‑improvement opportunities and support implementation of efficiency changes.
• Analyse optimal processes and contribute to change initiatives.
• Monitor existing strategies and assess the effectiveness of strategic changes with the Continuous Improvement Lead.
• Support key strategic projects as required.
• Collaborate closely with multiple teams to ensure alignment and delivery of objectives.

Required profile

• Highly analytical professional with strong communication and collaborative mindset.
• Comfortable working with data, interpreting trends, and presenting findings to senior stakeholders.
• Proven experience in reporting and analysis.
• Excellent written and verbal communication skills.
• Ability to work across cross‑functional teams and map processes effectively.

Required skills

• Power BI
• SQL
• Excel

What we offer

• 25 days annual leave, increasing to 30 days with length of service.
• Private medical insurance.
• Flexible benefits scheme.
• Hybrid working arrangement.