Debt Recovery Assistant

About the role

We are looking for a Debt Recovery Assistant to support the arrears administration process for hire agreements that have fallen into arrears. The role offers full training, so no prior debt management experience is required. You will work within a dynamic team at Merchant Rentals, part of the PayPoint Group.

Key responsibilities

• Maintain accurate records in the BC database and protect terminal estate assets.
• Learn the terms of various hire agreements and ensure compliance with the Data Protection Act and Consumer Credit Act.
• Prepare legal documentation for County Court actions and liaise with Liquidation and Insolvency Administrators.
• Make outbound calls to negotiate payment plans and process payments over the phone.

Required profile

• Team player focused on customer service, quality and accuracy.
• Self‑motivated, able to take ownership of queries and work with minimal supervision once trained.
• PC literate with a quick grasp of database systems.
• Good working knowledge of Excel and other MS Office applications.

Required skills

• Excel
• MS Office
• Database systems

What we offer

• 25 days annual leave plus 8 UK bank holidays.
• Contributory pension scheme and life assurance (subject to conditions).
• Structured induction, ongoing training and support.
• Employee benefits platform discounts.
• Free on‑site parking.