This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Delivery Station Liaison Agent
Amazon.com, Inc · Havant
Job description
About the role
As a Delivery Station Liaison Agent you will be the primary point of contact between Amazon’s last‑mile delivery warehouse and our customers in Havant. You will ensure that missed or delayed parcels are re‑delivered promptly and that customer enquiries are resolved efficiently, helping to maintain Amazon’s high service standards.
Key responsibilities
- Place outbound calls to customers to confirm delivery details or resolve issues.
- Investigate and resolve delivery problems, coordinating with Amazon logistics and external delivery partners.
- Maintain daily, weekly and monthly records of customer queries and actions taken.
- Follow Standard Operating Procedures and protect customer data in accordance with security policies.
- Support internal communications, deliver presentations and contribute to continuous‑improvement programmes.
Required profile
- Advanced proficiency in English.
- Availability to work shift patterns: Wednesday‑Saturday or Sunday‑Wednesday, 10:00‑20:45.
Required skills
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Amazon.com, Inc
Havant
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