Designer – Public Services

About the role

Made Tech is looking for an experienced Designer to help shape public services through a design‑led approach. You will join a multidisciplinary team, influencing design direction and delivering high‑quality user‑centred solutions for government clients.

Key responsibilities

• Provide hands‑on design for a specific product or team.
• Act as the design subject‑matter expert, facilitating the design process and communicating decisions to stakeholders.
• Identify potential problems, shape them, and develop appropriate solutions.
• Review work, seek guidance when needed, and ensure quality of design delivery.
• Contribute to communities of practice, sharing ideas and seeking feedback.
• Develop novel approaches to complex design challenges using fundamental design principles.
• Advocate for interaction and service design both internally and externally.
• Coach, mentor, and help define interaction and service design standards.
• Introduce good habits for sharing and improving design work.
• Occasionally participate in hiring designers and researchers.
• Help define Made Tech design principles and contribute to a design‑studio culture.

Required profile

• Strong client focus and drive to deliver high‑impact services.
• Proven ability to learn, mentor, and facilitate design discussions.
• Experienced practitioner with a solid professional background in design.
• Ability to recognise when further guidance is required.

Required skills

• Figma
• GOV.UK prototyping kit
• Adobe InDesign

What we offer

• Flexible benefits platform including a Smart Tech scheme and Cycle‑to‑Work scheme.
• Individual benefits allowance that can be invested in a health‑care cash plan.
• Supportive design community with opportunities for learning and mentorship.