Desk-Based Housing Officer – Fixed Term

About the role

The Guinness Partnership is expanding its Housing team and seeks a desk‑based Housing Officer for a 12‑month fixed‑term contract in Milton Keynes. Working in a hybrid model (three days onsite, two days remote), you will manage housing cases from enquiry to resolution, ensuring compliance with RSH Consumer Standards.

Key responsibilities

• Provide end‑to‑end case ownership for general needs, shared owners and leasehold residents across assigned regional patches.
• Deliver proactive, visible housing management services in line with the Guinness Great Service style.
• Ensure actions are timely, auditable and meet regulatory standards.
• Analyse data and produce reports to support decision‑making.
• Collaborate with internal teams to resolve complex issues and drive sustainable outcomes.

Required profile

• Experience in housing management within a registered social housing provider.
• Strong customer service, communication and interpersonal skills.
• Self‑motivated with the ability to work independently and manage time effectively.
• Resilient, able to handle challenging situations and legislative change.
• Educated to Level 2 GCSE (or equivalent) and working towards CIH Level 3.

Required skills

• Proficiency with IT systems used for housing case management.
• Ability to analyse data and draw actionable conclusions.
• Strong administrative attention to detail.

What we offer

• Hybrid working flexibility.
• Opportunity to contribute to a leading affordable‑housing provider.
• Professional development within a supportive, resident‑focused organisation.