Desktop Support Engineer – Mac Focused (3-month contract)

About the role

We are seeking a Desktop Support Engineer with a strong focus on Mac environments to join a London‑based IT team on a three‑month contract. The role involves providing day‑to‑day desktop support for around 150 users, primarily on macOS, while delivering a professional and responsive service.

Key responsibilities

• Provide day‑to‑day desktop support with a strong focus on macOS and Apple hardware.
• Manage and resolve tickets through the IT ticketing system.
• Deliver face‑to‑face and walk‑up support on site.
• Manage user access and permissions, including Microsoft Entra ID where applicable.
• Set up new users, equipment and support onboarding/offboarding processes.
• Prepare, configure and troubleshoot laptops and other hardware.
• Handle general IT requests and user issues across Mac and Windows devices.
• Maintain accurate ticket updates and documentation.
• Support senior stakeholders and VIP users when required.

Required profile

• Strong experience with macOS and Apple hardware.
• Solid foundation in IT support and ticket handling.
• Ability to manage user access and permissions.
• Experience providing on‑site, face‑to‑face support to a large user base.

Required skills

• macOS
• Apple hardware
• Windows
• Microsoft Entra ID (desirable)
• Cisco (desirable)
• IT ticketing/service management systems
• User access management
• Hardware provisioning and support