DS Concierge – Customer Service & Sales

About the role

The DS Concierge will act as the primary point of contact for customers, gathering market insights and delivering tailored quotations. Based in Birmingham, you will receive comprehensive product training and support to succeed in an automotive sales environment.

Key responsibilities

• Collect and analyse customer and market data to identify needs and trends.
• Respond promptly to customer enquiries and resolve objections.
• Prepare accurate quotations and cost calculations.
• Promote additional services such as financing options and after‑sales packages.
• Maintain up‑to‑date records of interactions and sales activities.

Required profile

• Strong communication abilities and a drive to achieve targets.
• Willingness to learn automotive products through provided training.
• Customer‑focused attitude with the ability to handle objections.

Required skills

What we offer

• Company car scheme with up to two branded vehicles, insurance and servicing.
• Generous pension contribution of up to 7%.
• 22 days annual leave (rising to 26 days) plus bank holidays.
• Access to Reward Gateway discounts and employee assistance programme.
• Family‑friendly policies, occupational health and personal accident insurance.
• Training opportunities, shared incentive plan and health cash plan.
• Paid sick leave after the probationary period.