Dynamics 365 System Configurator

About the role

The Dynamics 365 System Configurator will configure, maintain and enhance Microsoft Dynamics 365 applications to support business operations and improve system effectiveness. Working closely with system owners, business stakeholders and technical teams, you will translate approved business requirements into practical system configurations, process improvements, automation and reporting solutions.

Key responsibilities

• Configure and maintain Dynamics 365 modules including Customer Engagement, Sales, Customer Service, Field Service, Finance and Operations.
• Convert business requirements into system configurations, workflows, automation and platform enhancements.
• Design, update and optimise forms, views, dashboards, business processes, workflows and reports.
• Manage user access controls, security roles, permissions and configuration settings.
• Support data imports, exports, cleansing, migration and validation to ensure data quality.
• Analyse configuration changes, assess impacts, support user acceptance testing and prepare controlled deployments.
• Investigate and resolve configuration‑related issues and provide user support.
• Maintain clear documentation of configurations, processes, changes and procedures.
• Stay up‑to‑date with Dynamics 365 updates, new features and best‑practice configuration techniques.

Required profile

• Proven experience configuring Microsoft Dynamics 365 in a business environment.
• Strong understanding of business processes and ability to translate them into system configurations.
• Excellent analytical and problem‑solving skills.
• Ability to work collaboratively with functional consultants, developers and business stakeholders.

Required skills

• Microsoft Dynamics 365 configuration
• Workflow and process automation within Dynamics 365
• Security role and access management
• Data import/export, cleansing and migration