E‑Commerce & Social Media Administrator

About the role

We are seeking an organised and creative individual to join our growing team as an E‑Commerce & Social Media Administrator. In this newly created role you will support online sales, manage customer interactions and help build our digital presence.

Key responsibilities

• Maintain customer records and process online orders using the company CRM system.
• Communicate with customers about orders, deliveries and enquiries, ensuring a seamless experience.
• Develop and manage social media channels (Facebook, Instagram, LinkedIn, etc.) and create engaging content.
• Plan and execute social media campaigns to raise brand awareness and generate enquiries.
• Monitor performance metrics and suggest improvements.
• Assist with website updates, promotions and broader digital marketing activities.
• Provide general administrative support, answer phone calls and welcome showroom visitors.
• Support management on business development projects and special initiatives.

Required profile

• Enthusiastic, organised and eager to learn.
• Comfortable working independently and managing multiple priorities.
• Strong communication and customer‑service orientation.
• Attention to detail and a proactive attitude.

Required skills