Employee Benefits Administrator – Group Risk & Healthcare

About the role

Titan Wealth is seeking an Employee Benefits Administrator to join its growing Employee Benefits team in Stevenage. The role supports the delivery of Group Risk and Healthcare schemes, acting as a primary contact for clients and coordinating with consultants and insurers.

Key responsibilities

• Act as the primary point of contact for client queries, responding promptly and professionally.
• Support the renewal process by collecting and validating membership data, liaising with insurers for quotations, and preparing draft recommendation reports.
• Produce and issue annual accounts accurately and within agreed timescales.
• Assist with Group Risk claims and underwriting processes, coordinating with insurers and stakeholders.
• Monitor outstanding payments and proactively follow up with clients.
• Handle invoicing, ensuring accuracy and timely processing.
• Manage mid‑term adjustments, including joiners and leavers across schemes.
• Maintain accurate and up‑to‑date records across internal systems.
• Build and maintain strong relationships with clients, consultants and insurers.
• Prioritise workload effectively to meet multiple client deadlines.

Required profile

• High attention to detail when working with complex data.
• Strong organisational skills with the ability to manage multiple priorities.
• Clear and professional written and verbal communication.
• Methodical and structured approach to problem‑solving.
• Proactive mindset with a sense of ownership and accountability.
• Collaborative team player who supports colleagues.

Required skills

• Microsoft Excel
• Microsoft Office (Word, PowerPoint, Outlook)