This job is no longer available
This job expired on 12/07/2026. It no longer accepts applications.
End User Support Technician
Thales · Crawley
Job description
About the role
Thales is seeking an End User Support Technician to join its Crawley office, providing desktop and device support for approximately 2,500 users across a multi‑network environment.
Key responsibilities
- Provide 2nd/3rd line desktop support for user calls, handling incidents up to Priority One and a range of service requests.
- Build, rebuild and deploy desktop and laptop machines using SCCM and manual processes in line with Desktop‑on‑Demand standards.
- Support and deploy smartphones (iPhone and Android) and maintain a kiosk‑based drop‑in support centre.
- Deliver support within contractual hours (minimum 37 hrs/week) and be available for occasional evening, weekend or on‑call duties.
- Collaborate with remote teams and interact with users at all levels, including senior VIPs.
Required profile
- Experience working in an IT support environment with face‑to‑face user interaction.
- Ability to diagnose faults quickly and provide effective solutions.
- Resilience to challenging feedback and strong communication with users.
- Team‑oriented mindset and willingness to work with remote sites.
Required skills
- Windows 11 and Windows 10 operating systems.
- Microsoft Office applications.
- System Center Configuration Manager (SCCM) for imaging and deployment.
- Smartphone support for iPhone and Android devices.
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Thales
Crawley