Equine Secretary – Veterinary Practice

About the role

We are looking for an enthusiastic Equine Secretary to join our busy Equine Hospital in Newbury. You will be the first point of contact for clients, handling phone enquiries, appointments and administrative tasks in a fast‑paced veterinary environment.

Key responsibilities

• Answer and manage incoming telephone calls, including emergency equine enquiries.
• Schedule client appointments and maintain the practice diary.
• Process client payments and prepare cost estimates for services.
• Manage patient admissions, onboarding and related paperwork.
• Handle client correspondence and coordinate referrals.
• Maintain accurate records and support the Equine Office team.

Required profile

• Ability to work well under pressure and multitask in a busy setting.
• Team‑player with a confident, friendly telephone manner.
• Strong equine knowledge to handle emergency calls.
• Competent use of Microsoft Office and Outlook.

Required skills

• Microsoft Office
• Outlook

What we offer

• 6.6 weeks' annual leave plus birthday leave.
• Enhanced family‑friendly policies (maternity, paternity, adoption, shared parental, surrogacy).
• Healthcare Cash Plan, pension scheme and Cycle‑to‑Work.
• Learning and development via the Inspiring Vet Care Academy.
• Discounted staff pet care and a range of voluntary benefits.