Equities Cash Application Support Senior Manager

About the role

The Equities Cash Application Support Senior Manager will join Citi's global support team on the London trading floor. The role focuses on providing technical support and production management for Citi's suite of Equities Cash trading applications, ensuring smooth operation across business and technology domains.

Key responsibilities

• Deliver hands‑on technical support for Equities Cash trading applications in a production environment.
• Manage and resolve a wide variety of issues, ranging from business‑related queries to technology problems.
• Collaborate closely with development teams, using an investigative approach to diagnose and fix incidents.
• Provide technical direction and mentorship to fellow support teammates.
• Align support activities with Citi's global support strategy and service standards.

Required profile

• Highly motivated senior professional with experience in technical support and production management.
• Strong investigative mindset and ability to work closely with development engineers.
• Excellent communication skills to coordinate with business and technology stakeholders.
• Willingness to take ownership of issues and drive them to resolution.

Required skills

What we offer

• Mentorship and continuous learning opportunities within a global technology organization.
• Flexible hybrid working arrangements.
• Exposure to cutting‑edge finance technology impacting global markets.
• Career growth supported by a large, diverse team of professionals.