Estate & Housing Manager

About the role

We are seeking an experienced Estate & Housing Manager to join a respected charitable housing organisation in Poole. The role is a standalone position that blends housing management, resident welfare, estate maintenance, compliance and governance support, acting as the primary contact for residents, contractors and external agencies.

Key responsibilities

• Manage the lettings process from enquiry to occupancy, including applications, assessments and resident onboarding.
• Ensure tenancy and occupancy agreements are maintained and compliant.
• Serve as the main point of contact for residents, handling day‑to‑day enquiries and welfare concerns.
• Liaise with healthcare professionals, social services, families and support agencies to coordinate appropriate resident support.
• Promote community activities and foster an inclusive environment.
• Conduct regular property inspections, identify maintenance needs and arrange works.
• Source, instruct and manage contractors for planned and reactive maintenance.
• Maintain communal areas, grounds, buildings, security systems and estate facilities to high standards.
• Oversee health and safety systems, fire safety records, risk assessments and statutory compliance.
• Support Trustee meetings, prepare reports, maintain records and ensure GDPR compliance.

Required profile

• CIH Level 4 Certificate in Housing (or equivalent) – essential.
• Proven experience in housing management, including managing contractors and property maintenance.
• Strong knowledge of housing legislation and compliance requirements.
• Excellent communication, organisational and IT abilities.
• Ability to work independently and handle a varied workload.
• Full UK driving licence.
• Desirable: IOSH Managing Safely qualification, experience with older or vulnerable adults, knowledge of the Almshouse sector.

Required skills