Estate Operations Coordinator

About the role

The Estate Operations Coordinator will support a large multi‑tenure housing estate, delivering first‑class service to residents and ensuring smooth day‑to‑day operations. Working closely with the on‑site team and external contractors, you will help manage budgets, service charges and estate improvements while maintaining high standards of health and safety.

Key responsibilities

• Supervise the on‑site estate team and service providers to meet performance targets.
• Assist in creating service‑charge budgets, financial planning and respond to billing queries.
• Provide on‑site management services, ensuring timely and responsive support for residents.
• Complete fire risk assessment actions promptly in line with internal policies.
• Carry out regular and ad‑hoc estate inspections, monitoring standards and implementing improvements.
• Recommend enhancements for communal areas and estate services to the Estate Operations Manager.
• Identify cost‑saving opportunities while improving resident satisfaction within budget.
• Manage contractor relationships, ensuring compliance with contracts, SLAs and risk management.
• Collaborate with the estate management team to address individual resident needs and gather feedback.
• Drive service‑improvement initiatives and oversee efficient execution of estate repairs, including quality checks and resident feedback collection.

Required profile

• Relevant experience in a customer‑facing role within property or housing management.
• Strong communication and interpersonal skills.
• Experience liaising with and managing contractors.
• Knowledge of property management processes and service‑charge budgeting.
• Proficiency with standard computer applications (Word, Excel, Outlook).

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working – 4 days on site in Colindale/Camden and remote work.
• Competitive hourly rate (£20.88 – £27.61) on PAYE or Umbrella.
• Opportunity to develop expertise in large‑scale estate operations.