Executive Assistant - Newcastle

About the role

Oliver Wyman is looking for an Executive Assistant in Newcastle to report to the UK EA Manager and support up to three Partners. The role is a trusted business partner who manages time, represents the firm with discretion and handles a high volume of email and competing demands. It is hybrid, with at least 60% of the time in the Newcastle office and 40% from home, working 9 am to 6 pm including a one-hour lunch break.

Key responsibilities

• Daily administration (50%): manage Partners' diaries, meetings and travel, including multi-time-zone video calls, and handle a high volume of correspondence with clear prioritisation.
• Maintain timesheets and project documentation in Certinia, prepare expense reports and support travel and expense approvals.
• Support contract workflows and liaise with Legal and Commercial teams.
• Work with Finance, IT, HR, DTP and Facilities to resolve operational issues.
• Use approved technology, including AI tools, responsibly while keeping confidential information secure.
• Client development (30%): support Partners' client priorities, maintain CRM contact lists and business activity records, and coordinate client meeting logistics and introductions.
• Team support (20%): provide short-term cover, support onboarding and mentoring of new EAs, help improve processes and give occasional office services support.

Required profile

• Minimum of three years' experience in an administrative, EA or PA role supporting executives; professional services experience preferred.
• Experience supporting client-facing activities and business development desirable.
• Proven experience coordinating complex diaries, travel and large meetings or events.
• Strong service orientation, discretion, organisational skills and resilience under pressure.

Required skills

• Confident use of Microsoft Windows, Outlook, Teams and Zoom; working knowledge of Excel preferred.
• Familiarity with CRM, Certinia and expense/travel platforms desirable.

What we offer

• Competitive compensation and comprehensive benefits.
• A flexible hybrid work environment supporting work-life balance.
• A diverse and inclusive culture with opportunities for continuous learning and development.