Experience & Events Lead

About the role

Our client in the Financial Services sector is looking for an enthusiastic Experience & Events Lead to manage workplace experiences and events at their London headquarters. Reporting to the WE&O London Lead, you will be responsible for delivering high‑touch services that engage employees, guests and visitors.

Key responsibilities

• Develop and implement modern workplace programmes to deliver best‑in‑class experiences for employees and guests.
• Own end‑to‑end delivery of events, managing briefs, logistics, risk and post‑event analysis.
• Build trusted client relationships through proactive engagement and handling of complaints.
• Lead and mentor a high‑performing team, fostering collaboration across functions and service partners.
• Maintain operational manuals, collect feedback and provide regular management reports.
• Drive innovation using technology and embed sustainable practices into event planning.

Required profile

• Significant experience in workplace experience, events or facilities management within a fast‑paced corporate environment.
• Proven ability to lead and develop motivated teams.
• Strong stakeholder management and customer‑centric approach.
• Data‑analysis experience in a business context.

Required skills

• MS Office
• Outlook
• Event management systems