Experienced Healthcare Assistant - Remote

About the role

We are looking for an experienced Healthcare Assistant to join a fully remote Hospital‑at‑Home service. You will support patients who are monitored at home using digital technology, helping to keep them safe while reducing unnecessary hospital admissions.

Key responsibilities

• Conduct scheduled discovery and wellbeing calls with patients.
• Verify patients are feeling well and taking medication as prescribed.
• Clear and manage green alerts according to protocol.
• Identify changes in condition and promptly escalate concerns to nurses or the clinical team.
• Submit updates and requests to the wider clinical team.
• Provide reassurance, clear communication and patient education.
• Accurately record interactions and observations in the system.
• Maintain confidentiality and adhere to data‑protection standards.

Required profile

• Previous experience as a Healthcare Assistant, preferably within the NHS.
• Confident telephone manner with strong communication skills.
• Good understanding of patient care, medication awareness and escalation pathways.
• Ability to work independently and manage workload remotely.

Required skills

What we offer

• Fully remote, work‑from‑home role with up to 40 hours per week.
• Temporary ongoing assignment or permanent options.
• Full training, equipment and system access provided.
• Opportunity to support patients in an innovative, forward‑thinking service.