Facilities Helpdesk Administrator

About the role

We are looking for a Facilities Helpdesk Administrator to join our client’s team in Bracknell. The role is office‑based and provides first‑line support for facilities management queries, ensuring smooth operation of the workplace.

Key responsibilities

• Serve as the friendly first point of contact for operational staff, handling incoming and outgoing calls.
• Enter and manage service requests in the CAFM system, assign tasks to internal colleagues or subcontractors, and generate purchase orders.
• Liaise with maintenance personnel and external contractors to ensure timely resolution of work orders.
• Maintain accurate data in the CAFM system, including cost codes, prioritisation and categorisation of requests.
• Collaborate with the Head of Maintenance and Head of Property Help Desk to improve reporting and service quality.
• Monitor and close remedial work orders, both in‑house and contractor‑driven.

Required profile

• Strong customer‑service orientation with excellent written and verbal communication.
• High attention to detail and ability to work accurately under pressure.
• Self‑motivated, enthusiastic and capable of independent problem solving.
• Professional demeanor and ability to handle challenging situations.

Required skills

• Proficiency with a Computer Aided Facilities Management (CAFM) system.

What we offer

• Competitive salary of £25,000‑£26,000 per year.
• Full‑time, office‑based role in Bracknell.
• Opportunity to work within a supportive facilities management team.